Compliments, Concerns, Complaints

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and Home and Community Care Support Services.

Is your complaint ONLY about a Regulated Health Professional?

All regulated health professionals belong to regulatory bodies called "Colleges". If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College, for example:

Health Care Consent Act

The Health Care Consent Act, 1996 is an Ontario law that has to do with the capacity to consent to treatment. 

Freedom of Information (FOI) Requests

Information regarding the Freedom of Information Request process may be found here.

Release of Information (ROI) Requests

If you have a request for the release of personal health information, contact:

Home and Community Care Support Services

11 Allstate Parkway, Suite 500
Markham, ON L3R 9T8
1-888-470-2222 ext. 5050
Privacy.Assist@lhins.on.ca

 We welcome your feedback. Our Compliments, Concerns, Complaints process provides people with a means to provide feedback on what's working, and what could be improved. The process ensures follow-up and helps to identify potential systemic issues.

We are committed to reviewing and assessing all feedback and concerns in a timely manner. Your feedback will:

  • Be received with courtesy and recorded accurately
  • Be acted upon promptly and fairly 
  • Be confidential and protected

To provide feedback: 

1. About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services, click here.

2. About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care, please contact: 

Ontario Health Central

Telephone - 705-721-8010, ext. 3210

Email - OH-Central-Feedback@ontariohealth.ca

 


Please note, if you have a concern that requires us to collect your personal health information and you would like us to follow up, we will collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Personal Health Information Protection Act, 2004.